Do you see yourself driven to be the best?
Heard you are indispensable?
You ever practice perseverance?
If your answer is YES to all above questions, you are likely to have a promising career!
In no particular order, here are 8 SIMPLE STEPS you can take to become the valuable CCA (Call Center Agent) ever:
(1) Be ready/on time for work.
If you have accepted a call center job, you are fully aware that it requires shifting schedule - changes being done on a cyclical basis; Commit to being early at least 15-20 minutes whether you're reporting DAY, MID and NIGHT/Graveyard Shift. Pre-shift meeting or huddles are common on this type of job! It is best to attend to understand your goals for the day...
(2) Managed Absenteeism = Zero Unplanned Leave
I have personally experienced reporting to work at night for about 8 years. It was pretty tough at first but it's the fastest time to report to work - less / no traffic at all and cab drivers don't tend to be very selective. Obviously, I have managed, prevented occasional burnout and enjoyed incentives.
*Attendance in a state of emergency? It's ideal to call your immediate superior 2 hours prior to scheduled shift.
*If you were sick and out of the office for 2-3 days, secure a Medical Cert from your physician to be submitted upon return.
*Lastly, vacations must be planned accordingly.
(* Must be properly discussed with the Human Resources as Policy / Rules differs from one call center to another)